freshwatercup

At Freshwater Cup, we stand by the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not happy with your water bottles, collapsible cups, or dining sets, we’re here to make the return process as smooth and hassle-free as possible.

Our Commitment to Quality

We carefully select and craft each of our products to ensure they meet the highest standards. However, we understand that sometimes a product might not be exactly what you were expecting. That’s why we offer a flexible returns policy designed to give you peace of mind when shopping with us.

Eligibility for Returns

If you’re not entirely satisfied with your purchase, you can return most items within 30 days of receipt. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Please note that for hygiene reasons, certain items like dining sets that have been used may not be eligible for return unless they are defective.

How to Initiate a Return

To initiate a return, simply email us at [email protected] with your order number and the reason for your return. Our customer service team will guide you through the return process and provide you with a return authorization. Please do not send your purchase back without first contacting us, as this may delay the processing of your return.

Return Shipping Costs

If the return is due to an error on our part or a defective product, we’ll cover the return shipping costs. For other returns, the cost of return shipping will be your responsibility. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we’ll notify you via email. If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that it may take some time for your bank or credit card company to process the refund.

Exchanges

If you need to exchange an item, perhaps for a different color or model, please contact us at [email protected]. We’ll be happy to assist you with the exchange process to ensure you get exactly what you want.

Non-Returnable Items

Certain items are non-returnable, including gift cards and any items that are marked as final sale. Additionally, any product that is returned more than 30 days after delivery or is not in its original condition may not be eligible for a refund or exchange.

Contact Us

Your satisfaction is our top priority, and we’re here to help with any questions or concerns you might have about our returns policy. Don’t hesitate to reach out to us at [email protected] if you need any assistance.

Company Name : SKY NNICE LIMITED

Email : [email protected]

Name : YIHUI ZHENG

Address : UNIT 441 100 UNIVERSITY STREET BELFAST BT7 1HE

Phone : 44 7452842278

Thank you for choosing Freshwater Cup. We appreciate your trust in our products and are committed to making your experience with us as enjoyable as possible.